Return & Exchange Policy

We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have an easy transparent procedure for it. However, we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. Items that have reduced selling price are considered as sale items and which are sold at full price are considered non-sale (fresh) items.

Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:

  • If you have received a damaged product or the wrong item, please mail us at return@vastranand.comwith your order number and a couple of pictures of the material with an unboxing video within 48 hours of delivery.
  • We will try and replace the product as soon as possible or issue a full refund if you wish to.
  • Return request will not be accepted through any other medium like email, Facebook / Instagram chat or phone call.
  • At Vastranand each product is quality checked, verified, and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount.
  • Sale of clearance sale items as defined are final and will not be exchanged.
  • Your refund will be processed and should be credited to your provided bank account within 5-7 working days.
  • Note: Any customizations (Pico Fall, Blouse, Lehenga Stitching) done in the vastranand Store cannot be exchanged or returned.

Rs. 150 will be deducted for every item returned as a operation and processing fee.

if your order book in COD (cash on delivery ) then your cod charge not refunded 


Do not like the product / Product not as per the picture shown:

  •  We understand that in some cases that you may not like the product which you have received, or you feel that the product is different from what was shown. There might be several reasons for that. However, we do have a flat 48-hour exchange/return policy in such cases and Rs. 150  will be deducted for every item exchange/return as a operation and processing fee. It is applicable in the case of non-sale items. Items that have reduced selling price are considered as sale items and which are sold at full price are considered non-sale items.
  • if you placed the order using cash on delivery (COD), a COD charge of Rs. 95 will also be deducted.
  • Please mail at return@vastranand.com with the order number and reason for return.
  • We will get back to you with the return Approval Ones Approval Shipment Pack please send the package back to us on client cost and share the Tracking number and Shipment Image in 24 hours.
  • As soon as we receive the product in our warehouse you will get Vastranand Coin(wallet) which can be used to purchase anything else from the website.
  • Vastranand Coin is valid for a lifetime. There is no expiry.
  • We do add almost 100+ designs every week so we are sure that you will be able to find a suitable item from our ever-increasing collection.
  • Cash refund is given only in case of Damaged Condition / Manufacturing Defect / Wrong Item.
  • Wear House Address : 

Sale of clearance sale itemsare final and willnot be exchanged.

  • Color Variation: The received product may exhibit a color variation of up to 10% - 15% due to differences in phone camera and screen settings. Please be aware of this possibility when making your purchase.
  • Return Policy: Please note that products experiencing color variation within this range are not eligible for return or exchange.
  • Screen and Camera Settings: Kindly understand that the appearance of the product may vary based on individual phone camera and screen settings. These settings can affect the perception of color and may not accurately reflect the true shade of the product.


Stitching Problems for International Customers:

  • We at Vastranand work with our tailoring team closely to provide you the best-fitted product. Although as you understand under normal circumstances with your private tailor after many alterations only a perfect fit is possible.
  • We do recommend you get the product stitched with your private tailor for the best fit, however, we understand in certain international locations stitching is not possible or it is very close. Hence, we provide this service at a nominal cost.
  • We recommend that when you select the standard size you also put the detailed sizing for the order in the comments section which is taken from your tailor. Standard sizing may not fit all and in most cases, alterations are required.
  • We can alter the product for you free of cost, but you will have to send the product at your own expense, and we will alter it and send it back to you. One side shipping charge company will bear.
  • Please mail the details along with alterations needed on return@vastranand.com
  • In any case, the stitched product will not be taken back and money will not be refunded.


Beads and Sequences coming off:

  • We hope that people who buy products with beads and sequences understand that it has a tendency to come off. Even with good handling and shipping, this cannot be avoided. Most of such problems can be avoided during stitching. A tailor can hide the part which has fewer sequences or he can fix it all together. Before returning the product, please ask your tailor if it can be adjusted. Even if we replace such items there are high chances that you will receive a similar product again.

 

Return Policy - Size Issue

1. Return Policy Overview: We understand the importance of finding the right fit when it comes to clothing. However, to streamline our operations and provide the best service possible, we have tailored our return policy specifically for size-related issues.

2. Size Issue Return Conditions:

  • We do not accept returns solely based on size-related issues.
  • If you received the wrong size, an exchange option is available.
  • Return for size-related issues is not applicable if the received size matches the ordered size.

3. Exchange Option:

  • If you received the wrong size, you can request an exchange for the correct size.
  • Exchange will be facilitated for the same product only.
  • The exchange will be processed based on the availability of the correct size in our inventory.

4. Dress Category Return Policy:

  • In the Dress Category, no return option is available.
  • Exchange is the only available option for size-related issues.
  • The exchange will be for the same amount of product value.

5. Other Return Scenarios:

  • If you received the correct size but are dissatisfied with the product, exchange is the only available option.
  • Exchange for dissatisfaction is applicable to all clients at their own cost.

6. Exchange Process:

  • To initiate an exchange, please contact our customer service within 24hr from the delivery date.
  • Provide the order details and reason for exchange.
  • Our customer service team will guide you through the exchange process, including return shipping details (if applicable) and exchange timeline.

7. Refund Policy:

  • Refunds are not provided for size-related issues.
  • Refunds are only processed in the case of product defects or other exceptional circumstances as per our general refund policy.

8. Contact Us:

  • If you have any questions or concerns regarding our size issue return policy, feel free to reach out to our customer service team. We're here to assist you.

Note: This return policy is subject to change without prior notice. Please refer to our website for the most updated information

Terms & Conditions for Customization Orders

  1. Prepaid Orders Only:
  2. No Returns, No Exchanges:
  3. Processing Time:
  4. Additional Charges:
  5. Order Confirmation:
  6. Dispatch and Delivery:
  7. Order Details:
  8. Contact Information:
  9. Changes and Cancellations:

By placing a customization order with us, you agree to these terms and conditions. If you have any questions or need further clarification, please contact our customer service team before placing your order.

 Exchange Policy for Vastranand

1. Eligibility for Exchange

  • Exchanges are applicable only within 2 days from the date of delivery.
  • The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

2. Exchange Procedure

  • Contact Vastranand Team via email at return@vastranand.com or In over Whatsapp number +91-8154000063 to initiate the exchange process.
  • Provide order details, reason for exchange, and desired replacement product (must be of equal or higher value).
  • Await approval from Vastranand Team before proceeding.

3. Exchange Approval and Costs

  • If the exchange is approved by Vastranand Team:

4. Product Selection

  • You may select any product from our website that is of equal or higher value than the original purchase.
  • If the replacement product’s value exceeds that of the returned item, the additional amount must be paid in advance.

5. Conditions for Exchange

  • Exchanges are subject to product availability.
  • Products eligible for exchange must be in new, unused condition with all tags and packaging intact.
  • Customized or personalized items are not eligible for exchange unless defective.